Conducting Stay & Exit Interviews To Boost Employee Retention & Engagement

Webinar Background & Agenda :

Every employer’s greatest challenge is managing, coaching and grooming “talent” and it costs dearly when they decide to leave. It is important for HR and employers to implement policies and precautions to avoid loosing groomed talent to your competitors. It is an established fact that Stay Interviews & Exit Interviews offer retention and engagement solutions that cannot be achieved with employee surveys because they are conducted one-on-one, and put managers in the solution seat and provide focus on top performers. Employers need to learn how to conduct stay interviews to understand what may keep your most talented employees engaged and motivated for long-term employment. Mitigate the effects of separation from high performers and start the conversation with them before they look for opportunities elsewhere. And when an employee still decides to leave, Exit Interviews can provide critical information that can increase retention. With this information it is possible to increase employee satisfaction, improve business systems, increase engagement and commitment, and maximize quality. Simply put, information is power, and both Stay & Exit Interviews can provide strategic knowledge that you can‘t survive without. This webinar will give you all the tools you need to start your Stay & Exit Interview programs or improve the one you have.

The following agenda will be discussed in detail during this webinar :

• Detailed review of current industry practices on Stay Interviews vs Exit Interviews policies
• Key factors that impact an employee’s desire to stay or leave
• How adding interviews to your engagement strategies can help retain critical employees
• Stay Interview techniques including questions to ask, data to record, and potential solutions
• Making the employee comfortable and getting honest answers during Exit Interviews
• Answer how to handle involuntary terminations
• Learn who should conduct interviews and when they should be held
• Recognize possible “triggers” that cause the employee to consider leaving
• Required skills leaders must learn to make their Stay & Exit Interviews successful
• Type of questions you should ask to gauge how you’re meeting your employees’ expectations
• Survey a list of retention actions to increase employee’s loyalty and commitment
• Develop a simple “how-to-toolkit” that includes who to select, how and when to approach, interview format and how to handle possible resistance
• State the ins and outs of questionnaire administration
• Learn when offering confidentiality can be a problem
• Importance of documentation for legal protection
• Learn considerations for analyzing and reporting information
• Learn importance of taking action and getting the most out of the interviews
• Case studies & Examples 

About The Trainer : Joe Aitchison is HRComTraK Managing Principal and Senior Client Advisor. He provides Business & HR client advisory services and HR out-source services nationally. He is a Human Resource professional with thirty years business management and HR consulting experience. In addition to working with General Industry clients, he provides services to multi plant International Tier I Automotive Manufacturing, Hospitality & Gaming, Retail and Food Processing Industries as well as legal, health care, benefit brokers and third party administrators. Mr. Aitchison is recognized as a leader in human resources and has obtained a lifetime certification as a senior professional in human resource management, SHRM – Senior Certified Professional and Healthcare Reform Specialist by the Healthcare Reform Center & Policy Institute. Mr. Aitchison has served on several for profit and not for profit boards.