Managing & Supervising Difficult Feedback & Tough Conversations With Challenging Employees

Webinar Background, Agenda & Trainer Profile :

Supervising a difficult feedback session with a challenging/toxic employee can worsen the situation if not handled appropriately. It is every employer’s nightmare to ensure such employee’s cooperation while providing him/her with a tough feedback or handling a difficult conversation. Research has proved that it is very common for such employees to take your suggestions with a negative mindset and disregard your feedback if the whole process is not done carefully. Such conversations often bring about a lot of negative reactions, including blame, excuses, and complaints. This often results in unproductive work behaviors. This unproductive work behavior costs the organizations hundreds of hours and thousands of dollars, while creating much frustration and stress. Often communication can break down when managers have to deliver tough news about substandard performance, workplace change, team conflict, or any number of other problems. Many employees enter the workplace with anger management, substance abuse, mental health, and personal issues that overflow into the workplace. This session is geared to provide valuable insights on communicating with problem employees and dealing with challenging situations, and managing employee feedback.      

The following agenda will be discussed in detail during this session :

• Understanding why "constructive criticism" isn't constructive.
• Critical mistakes made by managers/supervisors while giving feedback.
• Importance of gaining employee cooperation instead of demanding employee compliance
• Must have skills to give feedback to gain employee cooperation instead of defensiveness.
• Skill to resolve defensiveness, other negative reactions, and issues
• Skill to give positive feedback believably and effectively.
• Comprehending how and why communication breaks down
• Valuable insights on dealing with defensive communication and behavior
• How to keep your own emotions in check
• Managing and staying in control during the conversation
• Know when to soften the blow and when to lower the boom
• Tips on staying safe with a volatile person
• Handle someone who cries and who won't participate
• FAQs 

About The Trainer : Joe Aitchison is HRComTraK Managing Principal and Senior Client Advisor. He provides Business & HR client advisory services and HR out-source services nationally.  He is a Human Resource professional with thirty years business management and HR consulting experience.  In addition to working with General Industry clients, he provides services to  multi plant International Tier I Automotive Manufacturing, Hospitality & Gaming, Retail and Food Processing Industries as well as legal, health care, benefit brokers and third party administrators. Mr. Aitchison is recognized as a leader in human resources and has obtained a lifetime certification as a senior professional in human resource management, SHRM – Senior Certified Professional and Healthcare Reform Specialist by the Healthcare Reform Center & Policy Institute. Mr. Aitchison has served on several for profit and not for profit boards.